Support Policy Page

Support Policy for HardwareLo

At HardwareLo, we are committed to providing excellent customer support to ensure the satisfaction of our customers. This support policy outlines our approach to support, the types of support we provide, and the terms and conditions that govern our support services.

Scope of Support

HardwareLo provides support to customers who have purchased our products or services. Our support services cover technical issues related to our products, including hardware, software, and firmware. We also provide assistance with installation, setup, and configuration of our products.

Types of Support

HardwareLo provides support through the following channels:

1. Email Support - Customers can send us an email at support@hardwarelo.com to request assistance with technical issues related to our products. Our support team will respond to these emails within 24 hours during business hours.
2. Phone Support - Customers can call our support team at +91-7576880099 to speak with a support representative. Our phone support is available during business hours, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.
3. Live Chat Support - Customers can access our live chat support feature on our website during business hours. Our support team will respond to live chat inquiries within minutes.

Support Terms and Conditions

1. HardwareLo provides support only to customers who have purchased our products or services. Customers who have not purchased our products or services are not entitled to support.
2. HardwareLo does not provide support for products that have been modified, damaged, or misused by the customer.
3. HardwareLo is not responsible for any data loss that may occur during the course of providing support services.
4. HardwareLo may require customers to provide remote access to their systems to facilitate support. By granting remote access, customers agree to assume responsibility for any changes made to their systems during the support session.
5. HardwareLo reserves the right to refuse or terminate support services to customers who violate our support terms and conditions.

Contact Us

If you have any questions or concerns about our support policy, please contact us at support@hardwarelo.com or call us at +91-7576880099. Our support team will be happy to assist you.